Expand Efforts on Recruitment, Retention and Development of Child Support Professionals


2020 - Streamline Hiring - COMPLETED

Modernize and streamline the recruitment of future child support professionals, fill positions in a timely fashion, train and develop staff

Business Problem/Opportunity: Create new processes for hiring employees and streamline ways to fill vacancies, finding qualified candidates, and developing staff.

Current Status:  100% completed

Business Outcomes:

  • Reduce time to fill vacancies statewide
  • Implement programs to identify ideal candidates for success
  • Implement hiring process improvements
  • Create a central location for statewide job postings to increase visibility
  • Implement Hiring Automation (Technology Services Division)

Critical Success Factors: Implement programs to identify ideal candidates, decrease the processing time in the recruiting and hiring process

2020 - Increase Collaboration with Local Child Support Agencies - CLOSED

* Shifted to other collaboration opportunities, outside of formal internship program

Increase Collaboration Between California Child Support Services and Local Child Support Agencies

Business Problem/Opportunity: Strengthen partnership between California Child Support Services and local child support agencies, and increase understanding and appreciation of each other’s work

Current Status: Gray circle crossed out Withdrawn/closed

Business Outcomes: 

  • Create an internship program for state staff to work at local agencies, and/or county or regional subject matter experts to work at state headquarters for short-term or extended periods to assist with collaboration and understanding

Critical Success Factors: To be the first large scale effort to offer state and regional/local staff internship opportunities