Promote parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support


All parents are engaged in supporting their children


  • Children and Families
  • Customer Service Excellence
  • Operational Excellence and Innovation
  • Collaboration and Cooperation
  • Integrity, Fairness and Respect
  • Professional and Ethical Conduct
  • A Skilled and Knowledgeable Workforce


Priority One: Workforce Capacity Building

  • Assemble an internal equity advisory council made up of diverse employees/Local Child Support Agencies to serve as Diversity, Equity, Inclusion champions within their respective divisions
  • Design a training roadmap and training access for Child Support Services and Local Child Support Agencies to build Diversity, Equity, Inclusion organizational capacity
  • Improve Child Support Services’ employee representation to reflect California and customer demographics. This means equitable representation at every level of the organization
  • Transgender Rights in the Workplace: Design proactive strategies to better support transgender and gender non-conforming employees
  • Review duty statements/position descriptions/job postings with an equity lens
  • Design and implement employee resource groups
  • Develop designated meetings for Local Child Support Agency employees working to advance equity to build statewide child support program cross collaboration

Priority Two: Disaggregate Employee and Customer Data

  • Develop a Child Support Services disaggregated data collection and analysis standard to monitor impact of policies and practices across demographics
  • Develop a Diversity, Equity, Inclusion dashboard that highlights employee demographics and outcomes and impacts of key programmatic functions on customers across demographics
  • Design equity specific practice indicators

Priority Three: Disadvantaged Community/Customer Engagement

  • Develop a customer equity advisory body to understand the child support program from a parent’s perspective and use this understanding to better inform programmatic and policy decisions
  • Identify a technological solution for better diverse customer inclusion in programmatic decision making
  • Develop a communication strategy that includes many vehicles to reach diverse audiences
  • Partner with Local Child Support Agencies to hold customer listening sessions

Priority Four: Programmatic and Policy-Equity by Design

  • Implement Equity Impact Statement and Assessment requirements for all Child Support Services’ projects, memos, demands, and initiatives
  • Design an equity lens toolkit to use as a foundational tool to apply to programmatic decisions
  • Review existing policies and procedures with an equity lens to identify existing languages that are barriers to DEI, as well as any harmful language
  • Develop Diversity, Equity, Inclusion Moments toolkit for meetings, similar to OSHA (“Take 2”): “Think, Ask, Know, Execute” (TAKE).
  • Facilitators take a few minutes in staff meetings to review a Diversity, Equity, Inclusion learning moment
  • Design a best practice toolkit for outreach to historically marginalized and disadvantaged communities
  • Conduct a department wide equity audit and develop strategies based on results