OUR MISSION
Promote parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support
OUR VISION
All parents are engaged in supporting their children
OUR VALUES
- Children and Families
- Customer Service Excellence
- Operational Excellence and Innovation
- Collaboration and Cooperation
- Integrity, Fairness and Respect
- Professional and Ethical Conduct
- A Skilled and Knowledgeable Workforce
STRATEGIC PLAN
Goal 1: Facilitate Consistent Support for Children
- Increase child support collections and payment reliability
- Recognize and provide individualized services to customers
Goal 2: Strengthen Customer Engagement
- Reduce the complexity of the customer experience
- Develop and implement new options for communicating with customers
- Enhance program outreach to deliver a clear and accurate image of our program to the public
- Expand efforts on recruitment, retention and development of child support professionals